Returns and Refund Policy

Our store offers a ten (10) day return policy on most new, unopened electronic items, starting from the date the product(s) was delivered to the customer. Any return requests beyond ten (10) days of delivery will not be eligible for return. If the product(s) received have been opened, used, or damaged, no return options will be offered. The shipping cost for any unwanted product will not be refunded. Replacements or exchanges to other products may be provided at our discretion, but returns due to a valid reason (if the customer no longer requires the product) will incur a 10% restocking fee and return shipping costs are borne by the customer and will not be refunded. Any such refunds will only be issued as store credit.

For Dead on Arrival (DOA), non-working, or damaged products, customers will need to create a ticket with the respective manufacturer for any replacement procedure. Please contact our customer care for instructions. Replacements will only be given after receiving approval from the manufacturer.

For returns of new and unused products, items must be brand new with no signs of use. Packaging must be undamaged, fully intact, and contain included accessories, cables, batteries, manuals, etc. Proof of new condition with high-quality photos or a high-quality video showing that the item(s) is in new condition with all included accessories is required. Warranty seals must be intact on the packaging.

If the item(s) is returned and the condition is not new and unused or included accessories are missing, the return will not be completed and the item(s) will be returned to the customer at additional shipping cost borne by the customer.

We will only accept or consider any missing products/accessories claims if you inform us via email/WhatsApp/telephone within fourty-eight (48) hours after product arrival. Any missing claims of products/accessories made after fourty-eight (48) hours on product delivery will not be entertained.

Warranty will not be entertained in cases where there is user error in installation or assembling or any such scenarios, including but not limited to, mismatch of products or not following manufacturer recommendations or procedure guidelines.

In any and all cases, we reserve all rights to the said conditions and each case will be taken individually, and the final call will be by our store. If you are uncomfortable with our policy, we request not to complete the purchase and get in touch with our customer care for more clarity on the same.

• General Accessories : Products not specifically listed, such as antennas, monitors, hardware, and general accessories, are covered by a thirty (30) day manufacturer defect warranty. If a problem occurs due to a defect in the product, an exchange, store credit, or a refund will be issued. We reserve the right to refuse any products which have been deemed damaged by the customer and not related to a manufacturer issue.

• FPV cameras are covered by a thirty (30) day manufacturer defect warranty. The warranty does not cover damage from external forces, electrical fire, power surges, water damage, or tampering. Once approved, an exchange, store credit, or a refund will be provided.

• FPV goggles carry a thirty (30) day warranty in the event of a manufacturer defect. The manufacturer’s warranty does not cover any damage caused by drops, wear and tear, water damage, electrical damage, or damage caused by user alterations. Returns due to “bad fitment” are subject to a five percent (5%) restocking fee.

• All flight controllers (FC), electronic speed controllers (ESC), video transmitters (VTX), power distribution boards (PDB), and similar electronic components are covered under a fifteen (15) day warranty. These items are covered in the event of a manufacturer defect. This policy does not cover any of the following: user error, damage to the components upon installation/dismantle, modifications, power surges, electrical fire, or water damage. We recommend testing all components for shorts before supplying power.

• Motors and servos sold by us are covered by a thirty (30) day warranty for manufacturer defects. If an issue occurs within thirty (30) days, we will exchange the defective product. If the product is unavailable or has been discontinued, store credit or a refund may be issued. Motors with physical damage, modifications, or general abuse will not be eligible to receive a credit and will be disposed of. Note: Please check all motor screws for proper length before spinning up.

• Ready-to-Fly drones built and sold by us carry a fifteen (15) day return policy. In the occurrence of a malfunction, we will repair or replace it with an original or similar model. If a replacement model is not available, store credit may be issued instead or a refund. We reserve the right to refuse any return which shows signs of modification, fire/water damage, electrical short, or general misuse. We recommend inspecting all RTFs thoroughly before supplying battery power.

• All DJI products are covered under a seven (7) day return policy for unopened and unregistered items. If the unwanted products have been used or opened, we will not be able to accept the return. DJI requests that all warranty/defective claims be handled directly between DJI and the consumer. Visit DJI Service Policy for more details.

• Batteries sold by us carry a fifteen (15) day warranty covering dead on arrival (DOA) and manufacturer defects. This excludes all batteries that show signs of misuse, overcharging, impact damage, or water damage. All battery returns must be approved by us via an emailed image of the defective battery to xenoxofficial08@gmail.com. Upon approval, please dispose of the damaged battery in a safe manner, and the exchange or credit will be issued.

Exclusions We do not offer a refund on Premium Technical Support services purchased. However, the value remaining in Premium Technical Support can be used as a payment method.

Return Process

1. Request a Return/Exchange online or over the phone with a customer representative.
2. Returns will be accepted on a case-by-case basis.
3. Once accepted, we will send you a return label if the returned product is defective. If the product is new and unwanted, you will need to arrange for return shipping to us. Tracking is mandatory for returns.
4. Please allow 3-5 business days for processing once your order arrives at our facility. Items requiring extensive testing could take up to 7-14 business days.
5. An exchange or credit will be issued to the customer once approved by a representative, and a nominal restocking and convenience fee will be charged in all cases (usually 10% of the return order value).

All returns and exchanges are at the discretion of our store.

Cancellation Policy

For any cancellation requests, please first contact our Customer Support and request a Cancellation Order Authorization (COA) from any of our customer advocates. If we have not created a shipping label for your order, you may request a COA. Custom-made drones and Pre-Order sales are final, and no order cancellations will be allowed.

For any further inquiries, please contact our customer support team.

Thank you for shopping with us!

Need help?

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