Terms and Conditions
1.0 Overview
Welcome to xenoxstore.in, an e-commerce platform owned and managed by XenoXStore. By accessing or using our website, you agree to abide by the following terms, conditions, policies, and notices. XenoXStore reserves the right to modify or update these terms at any time without prior notice.
1.1 FPV Rules and Regulations
Using and operating FPV (First-Person View) radio equipment, such as UHF long-range systems or video transmission equipment, may require a license in India and other countries. In India, a HAM amateur radio license and WPC approval are necessary. It is your responsibility to comply with your government’s regulations regarding RF devices. XenoXStore is not responsible for any legal issues or consequences arising from the use of products purchased from us. We sell our products without making any claims regarding their suitability or legality.
1.2 Safety Warning
Operating multi-rotor and other model aircraft or vehicles involves inherent risks. Spinning propellers can cause severe injury. Never work on your models with propellers attached. Lithium Polymer (LiPo) batteries can be unstable if not used or charged correctly, potentially leading to combustion or fire. Our power systems, including motors, batteries, and electronic speed control (ESC) units, can draw significant current and pose dangers. Always handle powered electronic systems safely and de-energized. Avoid short-circuiting electrical leads, reversing leads, or placing leads on your body.
2.0 No Warranty/Liability
XenoXStore provides no warranty for any equipment it sells or distributes. You assume all risks for any products purchased from XenoXStore. We and our employees are not liable for any injuries, property damage, or any consequential or inconsequential damages resulting from the use of our products. It is the user’s responsibility to ensure that products meet their intended purpose safely.
2.1 Faulty Items
If you receive a faulty or inoperable item due to a manufacturing defect, XenoXStore may replace or repair it at our discretion. This does not include user misuse or construction errors. We are not liable for any additional equipment lost or damaged due to the faulty item. For DOA (Dead on Arrival) or non-working products, customers must create a ticket with the respective manufacturer for replacement procedures. Contact our customer care for instructions. Replacements will be provided after receiving approval from the manufacturer. For battery claims, users must provide an unboxing video followed by a cell voltage check in the same video. All batteries are checked for damage or dead cells before dispatch.
2.2 Incorrectly Published Product Details
XenoXStore strives for accuracy but is not liable for any issues resulting from incorrect product details on our website due to evolving standards and specifications in the FPV world. Specifications and prices may change without notice. For confirmation, contact our customer service. If you receive a product with different specifications than listed, contact us before installation. We are not liable for damages resulting from incorrectly published details.
3.0 Returns
Please refer to our Return Policy.
3.1 Cash-on-Delivery (COD) Orders
While we offer COD, we reserve the right to flag and cancel any suspicious COD orders or orders from customers with a history of rejecting packages. Contact our customer care to confirm your order if it has been flagged.
4.0 Shipping Terms and Conditions
4.1 Commercial Carriers
We use Delhivery, DTDC, FedEx, Bluedart, DHL, Speedpost, and other carriers. By ordering from XenoXStore, you accept these as reliable carriers.
4.2 Shipping Address
We require a complete and valid street address. Orders cannot be shipped to:
- Hotels or convention centers.
- PO Boxes, including APO addresses, which are reviewed on a case-by-case basis and may be declined.
4.3 Tracking and Lost Shipments
Free shipping orders are sent via Delhivery, primarily by surface. Tracking may not always be updated immediately. XenoXStore is not responsible for carrier mistakes or delays. Liability for lost packages under free shipping is limited to Rs. 5,000/-.
4.4 Shipping Insurance
Our deliveries are not insured unless optional shipping insurance is purchased for an additional charge.
4.5 Signature Requirements
Most shipments require a signature upon delivery. Exceptions are at our discretion.
4.6 Backordered Items
Orders containing back-ordered items will be held until all items are in stock. We do not split shipments unless at our discretion. Cancellations of back-ordered products are not entertained.
4.7 Canceled Order Refunds
Orders declined due to rule violations or suspected fraud are voided and canceled. Customers will be notified of cancellations. Contact customer care for cancellation charges details. For RazorPay payments, a 3% payment gateway charge applies.
4.8 Shipment Times and Delays
Orders placed before 3 PM IST typically ship the same day, except for holidays or payment reviews. Orders placed after 3 PM IST may ship the next business day. We are not responsible for carrier delays.
4.9 Free Shipping
Free shipping is offered on orders over Rs. 4,999, except for items exceeding 2KG in weight. Some items are excluded from free shipping due to size or weight, as noted on product pages.
4.10 Fraudulent Activity
We reserve the right to investigate suspected fraud. Customers must provide unboxing videos and proper documentation for claims of missing or damaged products. Legal action may be taken against fraudulent claims. Our final decision will be made after stakeholder consultations.
5.0 B2B GST Credit Invoice
We provide B2B GST invoices for customers with a valid GST number. Ensure your GST number is added correctly during checkout. Incorrect or omitted GST numbers cannot be amended later, and the invoice will be considered a B2C invoice without GST credit.
By using our website and purchasing products, you agree to comply with these terms and conditions. If you have any questions, please contact our customer care team for assistance. Thank you for shopping with XenoXStore!